Refund Policy

At Netcom IT Services, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your product, this Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

You may be eligible for a refund if:

The item you received is defective or damaged.

The product does not match the description provided at the time of purchase.

You request a refund within [Insert Number] days of receiving the product.

To qualify for a refund, the item must:

Be returned in its original condition, including packaging, accessories, and documentation.

Be accompanied by proof of purchase, such as a receipt or order confirmation.

2. Non-Refundable Items

The following items are not eligible for a refund:

Software, licenses, and digital products.

Customized or specially ordered products.

Products damaged due to misuse, neglect, or unauthorized modifications.

Clearance or “final sale” items, unless defective.

3. Refund Process

To request a refund, please follow these steps:

Contact our customer service team at [Insert Email Address] or [Insert Phone Number].

Provide details of your order, including proof of purchase and the reason for the refund.

If approved, we will provide you with a Return Merchandise Authorization (RMA) number.

Ship the product to the return address provided by our customer service team. Customers are responsible for return shipping costs unless the refund is due to a defect or error on our part.

4. Processing Time

Refunds will be processed within [Insert Number] business days of receiving and inspecting the returned product. Refunds will be issued to the original payment method used at the time of purchase.

5. Shipping Costs

Original shipping costs are non-refundable, except in cases where the refund is due to our error.

Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

Netcom IT Services

Netcom services Door No: CC 70/1174 A2 First floor Mampilly centre, Peradoor Road Kaloor Junction 682017

080688848499

enquiry@netcomitservices.com

Thank you for choosing Netcom IT Services. We value your business and are committed to ensuring your satisfaction.