Return Policy
At Netcom IT Services, customer satisfaction is our top priority. We aim to provide high-quality IT hardware and solutions. This Return Policy outlines the conditions under which products can be returned, exchanged, or refunded. By purchasing from us, you agree to this policy.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
The item must be in its original condition, unused, and free from damage caused by the customer.
The item must include all original packaging, accessories, and documentation.
Returns must be initiated within [Insert Number] days of receipt of the product.
Proof of purchase, such as a receipt or order confirmation, must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
Software, licenses, and digital products.
Products that have been customized or specially ordered.
Items damaged due to misuse, neglect, or unauthorized modifications.
Clearance or “final sale” items, unless defective.
3. Return Process
To initiate a return, please follow these steps:
Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to request a Return Merchandise Authorization (RMA) number.
Pack the item securely, including all original materials, and include the RMA number inside the package.
Ship the item to the return address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Refunds
Refunds will be processed under the following terms:
Eligible refunds will be issued to the original payment method within [Insert Number] business days of receiving and inspecting the returned item.
Shipping fees are non-refundable, except in cases where the return is due to a defect or our error.
Restocking fees of [Insert Percentage]% may apply to certain returns.
5. Exchanges
If you wish to exchange an item:
Contact our customer service team to confirm availability of the replacement item.
Follow the return process outlined above for the item you wish to exchange.
Any price differences or additional shipping fees will be communicated and must be paid before the exchange is processed.
6. Defective or Incorrect Items
If you receive a defective or incorrect item:
Notify our customer service team within [Insert Number] days of delivery.
Provide details of the defect or error, along with photographic evidence if possible.
We will arrange for a replacement, repair, or refund at no additional cost.
7. Contact Us
If you have any questions or concerns about this Return Policy, please contact us:
Netcom IT Services
Netcom services Door No: CC 70/1174 A2 First floor Mampilly centre, Peradoor Road Kaloor Junction 682017
enquiry@netcomitservices.com
080688848499